Hi. Filterjoy values your personal privacy.
Filterx LLC d/b/a Filterjoy (“we,” “us,” “our” or “Filterjoy”) values your privacy and is committed to protecting your personal information. Our filterjoy.com website (the “Site”) is an online service that sells residential HVAC air filters and other homeplace products (the “Products”) from the Site to end-user customers (“Subscribers”) who purchase a recurring filter plan to have Products shipped regularly on a schedule of the Subscriber’s choosing only for their personal use (the “Subscription”) sold on the Site (collectively, the “Services”).
1.0 – INFORMATION COLLECTION AND USE
We collect information in two forms: (a) passively by automated technology; and (b) actively when you provide information during Subscription account registration. The information we collect from you enables us to fulfill your requests for our Products; send you information or content we believe may be of interest to you; and keep you abreast of any updates related to our Site and your Subscription. We also use this information to personalize and continually improve our Site, your experience, and ultimately serve you better.1.1 – Information Collected Upon Registration
You may browse our Site without registering. However, if you would like to become a Subscriber, then you must complete the Subscription account registration process on our Site. Whenever you create, register, or edit your Subscription account, you provide some basic personal information, such as your name, email address, and password. In order to purchase our Products, you must provide us with your Payment Card or other type of acceptable payment information along with your billing and shipping address information. While you are free to choose not to provide this information, without it, we cannot provide you with any of our Products and Services, or complete your Subscription. Please safeguard your password and all personal information to avoid the risk of your private information being used by others without your consent, and any potential liability for the unauthorized use of our Site or your account.1.2 – Information Collected About Your Payment Method
When you visit the Site and/or register for Subscription, we may also collect certain additional information by automated means, such as cookies, web beacons, and other automated devices. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon” (also known as an Internet tag, pixel tag or clear GIF) is used to transmit information back to a web server.
We and/or our third party service partners may employ automated Canvas fingerprinting and other browser-fingerprinting techniques that extract and analyze information about your browser, operating system, and installed graphics hardware in conjunction with other user information (e.g. time-zone, language preference, etc.) to help verify your unique identity for fraud prevention purposes and to improve our Site and Services. By using our Site and Services, you consent to the use of these browser-fingerprinting technologies. We may also use third-party website analytics tools (such as Google Analytics, and Facebook Insights) that collect information about visitor traffic on the Site that help us continue to improve the Site, performance and user experiences.
The information we may collect by such automated means includes: (a) URLs that refer visitors to our Site; (b) Dates and times of visits to our Site; (c) Information on actions taken on our Site (such as page views and site navigation patterns); (d) A general geographic location (such as country and city) from which a visitor accesses our Site; (e) Search terms that visitors use to reach our Site and the webpage that led you to the Site; and (f) information about the devices our visitors use to access the Internet (such as the IP address and the device, browser, domain name and operating system type).
2.0 – COOKIES AND OTHER TRACKING TECHNOLOGY2.1 – Cookies Information
We may automatically collect information (“Traffic Data”) created by your use of the Site or our Services. Traffic Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We receive Traffic Data when you interact with our Services, for example, when you visit our Site, sign into our Services, interact with our email notifications, or visit a third-party website that includes a Filterjoy button or widget. Traffic Data is anonymous information that does not personally identify you. We use Traffic Data tools to help us improve our Site, performance and user experiences.2.3 – Clear GIFs Information
When you use the Service, we may employ clear GIFs (a.k.a. Web Beacons), which are used to track the online usage patterns of our users anonymously. No personally identifiable information from your Filterjoy account is collected using these clear GIFs. In addition, we may also use clear GIFs in emails sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting, improve the effectiveness of our marketing, and make Filterjoy better for our users.2.4 – Site Analytics
As noted, we may use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our Site. We use these tools to help us improve our Site, performance and user experiences.2.5 – Links
Filterjoy may keep track of how you interact with links across our Services, including our email notifications, third-party services, and client applications, by redirecting clicks or through other means. We do this to help improve our Services, to provide more relevant advertising, and to be able to share aggregate click statistics such as how many times a particular link was clicked on.2.6 – Third Party Networks
3.0 - INFORMATION SHARING AND DISCLOSURE
We do not disclose your private personal information except in the limited circumstances described here.3.1 – Your Consent
We may share or disclose your information at your direction, such as when you authorize a third-party web client or application as login credentials when you register for Subscription.3.2 – Service Providers
4.0 – HOW WE PROTECT YOUR INFORMATION
We are committed to protecting the information we receive from you. We employ reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.
We have implemented commercially reasonable precautions, including, where appropriate, password protection, encryption, and internal restrictions on who may access data to protect our Site and the information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
The Site encrypts your Payment Card number, debit card number, or other payment and personal information using secure socket layer (“SSL”) technology to provide for secure transmission of the financial information from your personal computer to our third party Payment Processor. In addition, only those employees and third parties who absolutely need access to your information in order to perform their duties are allowed such access. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a password that nobody else knows or can easily guess, and keeping your password private. Also, you should never share your login information with others. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity. To change your Facebook password, you must go to the Facebook site and follow its procedures for changing your password.
5.0 – MODIFYING YOUR PERSONAL INFORMATION
You may pause or cancel your Subscription at any time by logging in to your Subscription account settings within www.filterjoy.com. To pause or cancel your Subscription, go to “Sign In” on the Site, then select “Pause” or “Cancel” and follow the instructions. If you have any problems pausing or canceling your Subscription, please contact Subscriber Support at [email protected] or by calling 1-615-863-2144, Weekdays, 7:00 a.m. to 7:00 p.m. CST (Closed holidays).
6.0 – YOUR CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83 permits California residents to request from companies conducting business in California a list of third parties to which the company has disclosed personally identifiable information during the preceding year for direct marketing purposes. Consistent with that section, California residents may request a list of third parties to which we have disclosed personally identifiable information about you for direct marketing purposes. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. You may request this information in writing by contacting Subscriber Support at [email protected]. Please allow up to thirty (30) calendar days for a response.
7.0 – OUR POLICY REGARDING CHILDREN
Our Services are not directed to persons less than 18 years of age. If you become aware that your child has provided us with personal information without your consent, please contact Subscriber Support at [email protected].
We do not knowingly collect personal information from persons under 18 years of age. If we become aware that a person 18 years of age has provided us with personal information, Filterjoy will take steps to remove such information and terminate the person’s account. You can find additional resources for parents and teens at www.connectsafely.org.
8.0 – CHANGES TO THIS POLICY
If you have any questions or concerns regarding privacy using the Services, please contact Subscriber Support at [email protected]. We will make every effort to answer your questions and resolve your concerns.
9.0 – CONTACT INFORMATION9.1 – How To Contact Us
Attn: Subscriber Support
PO Box 1995
Goodlettsville, TN 37070-1995 USA
Subscriber Support at [email protected]
1-615-863-2144, Weekdays, 7:00 a.m. to 7:00 p.m. CST (Closed holidays).